Trouble shooting can be difficult at times especially if you don't understand electrical and circuitry. That's where we step in. Our technicians are responsive, polite, efficient and can almost always diagnose the issue within an hour or two. Once the issue is found we take the time to explain it to the customer and why it happened. Often we can offer advice to alleviate the issue or correct it all together. This is one of our favorite things to do because you never know where the issue is, so it's a game to find it.......a game we always win!!